Privacy Policy

1. Who We Are

RIHeatingCo is a referral coordination service operated by RIHeatingCo LLC. We connect Rhode Island homeowners with independently licensed and insured heating contractors. This Privacy Policy explains how we collect, use, and protect information submitted through this website.
 

2. Information We Collect

When you submit a request through this site, we collect the information you provide, which may include your name, address, phone number, email address, and details about your heating project. If you use the competitive bid feature, this may also include photos or videos of your heating system.

We do not collect payment information. We do not require account creation.

We also collect standard website usage data through analytics tools, including pages visited, time on site, and general location. This data is aggregated and not tied to your identity.
 

3. How We Use Your Information

Information you submit is used solely to connect you with contractors in our network and facilitate your project request. Specifically:

• Your project details are shared with one or more contractors so they can prepare and submit estimates

• Your contact information is used to follow up on your request

• Your contact information is not released to contractors until you have selected a quote through the competitive bid process

We do not use your information for unrelated marketing purposes.
 

4. How We Share Your Information

We share your project and contact information with contractors in our network for the purpose of fulfilling your request. We do not sell your information to third parties. We do not share your information with data brokers, advertisers, or unaffiliated businesses.

Contractors who receive your information are independent businesses. Once your information is shared with a contractor you have selected, their own privacy practices apply to any further communication.

5. Text Messaging Policy

RIHeatingCo uses text messaging to communicate with homeowners about heating and HVAC service requests, contractor referrals, appointment coordination, scheduling updates, estimates, and customer support. Messages are only sent to users who directly contact us or request assistance through our website or phone line. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. RIHeatingCo We respect your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We won't share mobile information with third parties for marketing. Text messaging originator opt-in data and consent are exempt from this. We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property. This policy applies to your use of the Text Message Service and doesn't modify our general Privacy Policy, which may govern our relationship with you in other contexts.
 

6. Data Retention

We retain submitted project information for internal recordkeeping and dispute resolution purposes. If you would like your information removed from our records, contact us at the address below and we will honor that request within a reasonable timeframe.
 

7. Cookies and Analytics

This site uses standard analytics tools to understand how visitors use the site. This may include cookies. You can disable cookies in your browser settings at any time. Disabling cookies will not affect your ability to submit a request through this site.
 

8. Children's Privacy

This site is not directed at children under 13. We do not knowingly collect information from children.
 

9. Security

We take reasonable steps to protect information submitted through this site. However, no internet transmission is completely secure. We encourage you not to submit sensitive personal information beyond what is necessary to describe your project.
 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent update. Continued use of this site after changes are posted constitutes acceptance of the updated policy.
 

11. Contact

Questions about this Privacy Policy or requests to remove your information:

RIHeatingCo LLC riheatingco@gmail.com